Effective Date: 01-12-2025
Clinic Name: Dream Smilez Dental Clinic (“Dream Smilez”, “we”, “our”, “us”)
Website: https://www.dreamsmilez.com/
Contact: 9148434831

dreamsmilez16@gmail.com

Ground floor 426 5th main, 16th Cross Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102

1. Scope

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you:

• visit our website,

• fill enquiry/appointment forms,

• call/WhatsApp us,

• visit our clinic or share medical details digitally,

• interact with our ads or social media pages linked to this website.

2. What data we collect

We may collect the following:

A) Identity & contact details

• Name, phone number, email, city, age (if provided)

B) Appointment & enquiry details

• Preferred appointment date/time, branch (if any), reason for visit, referral source

C) Health / clinical information (only when you share it)

• Dental/medical history, symptoms, prescriptions, X-rays, intraoral photos, treatment plans, billing/treatment notes
  (This is sensitive data and we handle it with higher protection.)

D) Technical & usage data

• IP address, device/browser type, pages visited, approximate location, referral source, cookies and similar technologies.

E) Payment-related information (if you pay online)

Transaction reference, payment status, amount, date/time
Note: We do not store your card/UPI/bank credentials. Payments are processed by secure payment gateways.

3. How we collect data

• Website forms (appointment/enquiry forms)

• Phone calls, WhatsApp, email

• In-clinic registration forms

• Cookies/analytics tools

• Marketing lead forms (Meta/Google) if used

4. Why we collect data (purposes)

We use your data to:

• schedule appointments and provide dental care,

• respond to enquiries and share estimates/treatment information,

• maintain clinical records and continuity of care,

• process payments and share invoices/receipts,

• send reminders and essential service messages (appointments, follow-ups),

• improve our website experience and measure performance,

• run advertising/remarketing (where applicable) in a privacy-safe way.

5. Legal basis & consent

We process personal data in accordance with applicable Indian laws, including the DPDP Act, 2023 and other applicable rules.
Where required, we collect your consent before collecting or sharing sensitive details, and you may withdraw consent (subject to lawful retention needs).

6. Cookies & tracking

We may use cookies and similar tools for:

• basic site functionality,

• analytics (to understand visits and improve pages),

• advertising performance measurement (if we run ads).

You can control cookies through your browser settings. Disabling cookies may affect some website features.

7. Sharing of data (when we may disclose)

We do not sell your personal data.

We may share limited data only when necessary with:

• service providers: website hosting, CRM, email/SMS/WhatsApp communication tools, analytics tools

• payment gateway providers for processing payments

• diagnostic / dental labs (only relevant details needed for your work)

• legal/regulatory authorities when required by law

All third parties are expected to follow confidentiality and security practices.

8. Data retention

We retain personal data only as long as needed for:

• appointments and care delivery,

• legal/compliance and record-keeping,

• dispute resolution and audits,
  after which it is deleted or anonymised where feasible.

9. Data security

We use reasonable security practices to protect personal data, such as access control, limited staff access, password protection, and secure tools/vendors. We also follow applicable requirements for reasonable security practices.

10. Your rights

You may request:

• access to the personal data you shared with us,

• correction of inaccurate data,

• deletion/erasure (where retention is not required by law or for ongoing care),

• grievance redressal.

To raise a request, contact the Grievance Officer (below).

11. Children’s privacy

If the patient is a child/minor, the parent/guardian should submit information and provide consent for treatment and data sharing as required.

12. Grievance Officer / Privacy Contact

Name: Grievance Officer
Email: dreamsmilez16@gmail.com

Phone: 9148434831

Address: Ground floor 426 5th main, 16th Cross Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102

We aim to respond within reasonable timelines as per applicable law/rules.

13. Updates to this policy

We may update this policy from time to time. The updated version will be posted on this page with a revised effective date.